You tried going to https://thunderbirdarena.ubc.ca/sites/thunderbirdarena.ubc.ca/files/Promoter-Manual-2013.pdf, and it doesn't exist. All is not lost! You can search for what you're looking for.
https://thunderbirdarena.ubc.ca/sites/thunderbirdarena.ubc.ca/files/Promoter-Manual-2013.pdf