Guest Information

 

Conditions of Entry

The following conditions are in place to ensure that you enjoy a safe, fun experience.

  • No outside food or beverages permitted.
  • You may be requested to submit to an inspection when entering the venue. Guests that refuse inspection may be denied entry.
  • Please retain your ticket for inspection at entry and at any time during the event. All guests must sit in their assigned seats.
  • Children 2 years or older require a separate ticket of admission.
  • In possession of alcoholic beverages, recording devices, weapons, or any other prohibited items.
  • Our camera policy for events is subject to change. Please inquire with staff prior to entry or in advance of the event. Please leave your audio and video recording devices at home as they are prohibited at all events.
  • The Doug Mitchell Thunderbird Sports Centre is a smoke-free venue. This includes e-cigarettes and personal vapourizers. There is no designated smoking area during events.
  • There are no in-and-out privileges during events unless explicity stated.

For safety and security of all guests, you may be denied entry if you are:

  • intoxicated or in possession of/impaired by illegal substances
  • in possession of alcoholic beverages, recording devices, weapons, or any other prohibited items
  • engage in conduct deemed by to be inappropriate or unsafe

Administration Office/Guest Services Centre

The Administration Office is located just inside the Wesbrook Mall entrance. Hours of operation are: Monday - Friday 9:00am - 5:00pm and we are closed on holidays. 

Frequently Asked Questions

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